Our commitment to fair and transparent refund practices
Full refund within 14 days of initial purchase
Refunds processed to your original payment method
Refunds processed within 5-10 business days
Contact our support team via email or the dashboard
Our team reviews your request and account history
We'll notify you of the outcome via email
Approved refunds are processed to original payment method
Cancel anytime from your dashboard. Access continues until the end of your billing period.
Full refund within 14 days of initial purchase. No partial refunds for mid-cycle cancellations.
Cancel anytime. Access continues until the end of your annual term.
Full refund within 30 days. After 30 days, prorated credit may be available for unused months.
Prepaid API credits are non-refundable once purchased. However, credits never expire and can be used as long as your account remains active.
Credits carry over month-to-month and never expire
Credits for failed API calls are automatically restored
AICORE Technologies maintains a 99.9% uptime SLA. If we fail to meet this commitment, you may be eligible for service credits:
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% - 99.9% | 10% of monthly fee |
| 95.0% - 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
Contact our support team at billing@aicore.tech or submit a request through your dashboard under Account Settings > Billing.
Once approved, refunds typically appear within 5-10 business days depending on your payment provider.
Refunds after 14 days are evaluated on a case-by-case basis. Contact our support team to discuss your situation.
Billing errors are corrected immediately. Contact us with your invoice details and we'll resolve it within 24 hours.