Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: January 1, 2025

Introduction

AICORE Technologies LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI products, services, and website.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Create an account or subscribe to our services
  • Purchase a subscription or AI product
  • Use our API services
  • Contact us for support
  • Subscribe to our newsletter

This information may include:

  • Name and contact information (email, phone, address)
  • Payment information (processed securely by third parties)
  • Company information and business details
  • API usage data and technical logs

Automatically Collected Information

When you use our services, we may automatically collect certain information, including:

  • IP address and location information
  • Browser type and version
  • Operating system
  • API request logs and usage metrics
  • Device information

AI Service Data

When you use our AI products, we may process data you submit for analysis. This data is processed according to your service agreement and is not used to train our models without explicit consent. We implement strict data isolation and security measures for all customer data.

How We Use Your Information

Service Delivery

  • • Provide and maintain our AI services
  • • Process API requests and transactions
  • • Manage your account and subscriptions
  • • Provide technical support

Communication

  • • Send service updates and notifications
  • • Respond to your inquiries
  • • Send promotional communications (with consent)
  • • Provide product announcements

Service Improvement

  • • Analyze usage patterns and performance
  • • Improve our AI models and services
  • • Develop new features and products
  • • Ensure platform security

Legal Compliance

  • • Comply with legal obligations
  • • Protect our rights and property
  • • Prevent fraud and abuse
  • • Enforce our terms of service

Information Sharing and Disclosure

We DO NOT sell your personal information

We respect your privacy and will never sell, rent, or lease your personal information to third parties for marketing purposes.

Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, etc.)
  • Cloud infrastructure and hosting
  • Email and communication services
  • Analytics and monitoring

These providers are contractually obligated to keep your information secure and confidential.

Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, investigate fraud, or ensure the safety of our users.

Data Security

We implement enterprise-grade security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Measures

  • • End-to-end encryption (TLS 1.3)
  • • SOC 2 Type II compliant infrastructure
  • • Regular security audits and penetration testing
  • • Multi-factor authentication

Organizational Measures

  • • Employee security training
  • • Role-based access controls
  • • Regular policy reviews
  • • Incident response procedures

Your Rights

Access and Portability

  • • Right to access your personal data
  • • Right to receive data in portable format
  • • Right to know how data is processed

Control and Correction

  • • Right to correct inaccurate data
  • • Right to update your information
  • • Right to restrict processing

Deletion and Objection

  • • Right to erasure ("right to be forgotten")
  • • Right to object to processing
  • • Right to withdraw consent

California Residents (CCPA)

  • • Right to know what data is collected
  • • Right to delete personal information
  • • Right to opt-out of data sales

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Account Data

Retained while your account is active, plus 3 years after closure

API Logs

Retained for 90 days for operational purposes

Billing Records

Retained for 7 years for tax and legal compliance

International Data Transfers

AICORE Technologies LLC is based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States.

We implement appropriate safeguards for international data transfers, including Standard Contractual Clauses where required by GDPR.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Contact Us About Privacy

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Team

privacy@aicore.tech
AICORE Technologies LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110, USA

Response Time

We will respond to your privacy-related requests within 30 days. For urgent matters, please mark your email as "URGENT - Privacy Request."

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Questions About Your Privacy?

Our Privacy Team is here to help